Privacy policy
This policy explains how File Forest Core Academy handles personal information submitted through fileforestcore.click or during class bookings.
Data controller
File Forest Core Academy, Lumpinee Pathum Wan, Bangkok, Bangkok, 10330, Thailand, is the controller for personal data described here. Contact hello@fileforestcore.click or (02)654291239 for privacy requests.
What we collect
When you use the contact form we receive your name, email address, selected interest, and message contents. If you book a class we may also keep scheduling notes, deposit records, and attendance confirmations needed to run the session.
Why we use it
We use this information to reply to enquiries, confirm seats, send class logistics, and keep basic records for accounting and dispute resolution. We do not sell personal data.
Cookies
Essential preference storage remembers whether you accepted or rejected non-essential cookies. Details are in our Cookie Policy.
Retention
Enquiry messages are kept up to 24 months unless a longer period is needed for an active booking or legal claim. Booking records are retained as required by Thai accounting rules.
Sharing
We use infrastructure providers that host email and this website. They process data on our instructions. We do not share your details with marketing networks.
International transfers
If a hosting or email provider stores data outside Thailand, we rely on contractual safeguards appropriate to that provider.
Your rights
You may request access, correction, or deletion of personal data we hold, subject to legal retention duties. Email hello@fileforestcore.click with “Privacy request” in the subject line.
Updates
We may revise this policy by posting a new version on this page.